Although Online.ie provides technical assistance directly to members, we ask that you please check the Frequently Asked Questions below before sending a customer service request as your questions may already be answered here.

I've forgotten my username and/or password. How I can I retrieve my login information?
I'm sure I've the correct username and password, but I can't login. How can I fix this?
How do I change my contact email address (and my newsletter subscription email)?
Can I access my Online.ie email using a desktop email program like Microsoft Outlook Express, Netscape Messenger or Qualcomm Eudora (i.e. a POP3 or IMAP client)?
How can I unsubscribe from the Online.ie newsletter?
How can I subscribe from the Online.ie newsletter?
How do I make sure other users cannot see my personal profile?
How can I change my password?

I've forgotten my username and/or password. How I can I retrieve my login information?
If you've forgotten your username, the best thing to do is search for yourself in the community.

If you have forgotten your password, but know your username, you can have your password emailed to the contact email address you registered by entering your username on the forgot password page.

I'm sure I've the correct username and password, but I can't login. How can I fix this?
If you are sure you are entering the correct username and password, the login problems may be to do with cookies. Cookies are small pieces of text information that a web server like www.online.ie asks a web browser like Internet Explorer to save temporarily. The web browser then sends the text information back to the server every time it requests a new web page.

We use this system to get your browser to store your login status and send that info back to us with every request for a web page. On the web pages, the login status is used to show whether you are logged in or not. If you have disabled cookie support in your web browser, you can't log in to IrishAbroad.

To make sure cookies are enabled on your browser, please see details below.(if you are using another web browser, please check the included help option to determine how to enable cooke support).

Internet Explorer

Version 6.x
- Click 'Tools' on the menu of your browser
- Then select 'Internet Options'
- Click the 'Privacy' tab
- Move the slider to 'Medium' and click OK

Version 5.x
- Click 'Tools' on the menu of your browser
- Then select 'Internet Options'
- Click the 'Security' tab
- Click 'Custom Level' and scroll down to the Cookies section
- Set "Allow per-session cookies" to Enable and click OK

Version 4.x
- Click 'View' on the menu of your browser
- Then select 'Internet Options'
- Click the 'Security' tab
- Click 'Custom Level' and scroll down to the Cookies section
- Select "Always accept cookies" or "Prompt before accepting cookies" and click OK

Netscape Navigator

Version 6.x
- Click 'Edit' on the menu of your browser
- Then select 'Preferences'
- Find "Privacy & Security" in the menu on the left. If there is a triangle pointing to the right next to Privacy & Security, click it.
- Select "Cookies" under "Privacy & Security"
- Select "Enable cookies for the originating web site only" or "Enable all cookies" and click "OK"

Version 4.x
- Click 'Edit' on the menu of your browser
- Then select 'Preferences'
- Select "Advanced"
- Select "Accept all cookies" or "Accept only cookies that get sent back to the originating server" and click OK

How do I change my contact email address (and my newsletter subscription email)?
If you are a member, you can do this by logging in and then go to 'My Profile' under the 'Community' channel.
http://www.online.ie/Community/MyProfile/Default.aspx
If you update your contact email address here, it will also be updated on the newsletter subscription list (if you are a member of that list - you will not be added to the list if you have not ticked the box at the end of the page).

If you are not an IrishAbroad member and wish to change your newsletter subscription address, you will need to unsubscribe one address and subscribe another.

Can I access my Online.ie email using a desktop email program like Microsoft Outlook Express, Netscape Messenger or Qualcomm Eudora (i.e. a POP3 or IMAP client)?
This service is currently available. However, it will soon become part of a premium email service which will include this option (among many others including advanced filtering and extra storage space). Please email mailto:feedback@online.ie for more information.

How can I unsubscribe from the Online.ie newsletter?
You can unsubscribe from the Online.ie newsletter by unticking the box on your profile.
To access your profile, log in and then go to 'My Profile' under the 'Community' channel.
http://www.online.ie/Community/YourProfile/

How can I subscribe to the Online.ie newsletter?
You can subscribe to the Online.ie newsletter by ticking the box on your profile.

To access your profile, log in and then go to 'My Profile' under the 'Community' channel.
http://www.online.ie/Community/YourProfile/Default.aspx

How do I make sure other users cannot see my personal profile?
You can hide your profile from other users by selecting this option on your profile page.
To access your profile, log in and then go to 'My Profile' under the 'Community' channel.
http://www.online.ie/Community/YourProfile/Default.aspx

How can I change my password?
You can change your password by going to your profile page, changing the password fields and hitting 'update' at the end of the page.
To access your profile, log in and then go to 'My Profile' under the 'Community' channel.
http://www.online.ie/Community/YourProfile/Default.aspx